Descriptions and Sizing

Here at Jolly Boxers we like to ensure we meet our customers' expectations as best we can, so each product listing includes a detailed description of the product along with dimensions. If anything is unclear or you need to check a particular measurement, send us a message. Equally, if you require a slightly different size of an item shown, let us know and we'll advise if we can provide an alternative.

Custom and Personalised Orders

If you see something you like in the shop but need it to be slightly different, get in touch with your requirements and we'll advise if we can accommodate your request.

Care Instructions

All Jolly Boxers' products are machine-washable, but we would always recommend washing items inside-out on a cool wash and leave to dry naturally to prolong their life.

Postal Charges

Postal charges should be calculated automatically at the checkout, based on the items in your order, allowing for combined shipping where possible. If you need your order to arrive urgently, please get in touch and we will see what alternative postage options might be available for you to receive your order quickly. We cannot guarantee any particular delivery dates due to the nature of postal services, customs and general worldwide issues.

Handling Payments

All payments are handled by PayPal on our behalf; we never receive your debit or credit card information. PayPal is one of the leading online payment providers, used by numerous online retailers worldwide. This ensures shopping with Jolly Boxers is a safe, secure and easy experience.

Customs Duty and Import Taxes

Buyers are responsible for paying any customs duty, VAT and import taxes that may apply in the destination country once they are processed by customs and/or the destination postal service. Any of these additional charges are not included in the item or shipping prices and may be charged to the buyer directly prior to delivery. Please refer to your own country's regulations for importing goods from the UK to ensure you understand all the charges that may apply to you before you proceed with your order.

Please note that there may be delays in receiving your order due to customs checks. These delays can be considerable at certain times of year and depending on any backlogs in the destination country.

Returns

Most of the products on the Jolly Boxers website are of an intimate nature, and therefore cannot be returned for a refund or exchange, unless they arrive damaged or defective. Please ensure you refer to our product descriptions and sizing dimensions before you proceed with an order. If you realise there is an error in your order, please get in touch as soon as possible so we can hopefully make any changes to your order before it is despatched.

If you have any problem with an order once it has arrived, please get in touch as soon as possible so we can look to resolve any issues.